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Q: Received the wrong item?
A: We take great care to ensure that we ship the exact item you ordered. If you feel there has been a mistake, please contact us immediately upon receiving the item. Please do not use said item nor remove any label tags. We will consider replacing or refunding the item only if it is in its original condition and packaging. Kindly contact us within (3) working days upon receipt of item at email@example.com, with your Order ID.
Q: Received a damaged package?
A: Should the package appear damaged when it arrives, we would request that you photograph the package before opening it.
If indeed the item is damaged, then please take pictures of the damaged item. Forward both sets of pictures to us at firstname.lastname@example.org with your Order ID to enable us to assess the issue. Kindly contact us within (3) working days upon receipt of item.